Privacy Policy

This privacy policy outlines our commitment to protecting the privacy of your personal information, which we, HBL Hansen Builders and Landscapers, collect through our website or directly from you.

 

Due to the nature of the services we offer, we may collect your personal information from time to time. In doing so, we comply with New Zealand’s privacy laws, including the Privacy Act 2020 and its 13 information privacy principles, as well as the European Union’s General Data Protection Regulation (GDPR), where applicable. This privacy policy details how we collect, use, and store your personal information.

 

Scope of This Privacy Statement

This privacy statement relates to personal information as defined by the Privacy Act 2020. Personal information generally includes any information about an identifiable living individual or information that could reasonably identify an individual. This does not include publicly available information.

 

Collecting Your Personal Information

We will only collect personal information that is necessary for us to effectively provide the services we offer. We collect personal information for the following purposes:

- Responding to your enquiries and requests;

- Building and maintaining a relationship with you as a customer;

- Providing you with our products and services;

- Conducting research and statistical analysis (on an anonymised basis);

- Improving the products and services we provide;

- Marketing our products and services to you;

- Keeping you informed about our products and services.

 

We may collect information such as your name, date of birth, address, and contact details when necessary for the services we provide.

 

Whenever possible, we prefer to collect your personal information directly from you. If we need to collect your personal information from third parties, we will inform you and seek your authorisation, if required.

 

To ensure quality service and improve performance, we may record certain telephone conversations. We will inform you if a conversation is being recorded.

 

We may also collect IP details when you use our website and utilize “cookies” to gather anonymous information. These cookies help us remember important information that will enhance future visits to our site and allow us to provide targeted advertising. You may adjust your browser settings to warn you when cookies are sent or turn cookies off entirely, though this may limit your access to some website features.

 

You are not required to provide personal information, but without it, we may be restricted in the services we can offer and the quality of those services.

 

Using Your Personal Information

We will only use your personal information to provide the services you require or to carry out related services.

 

Your personal information will generally be disclosed only to our head office or persons who need the information to carry out work on our behalf, such as our staff or agencies. We take all reasonable steps to ensure compliance with the Privacy Act 2020 and, where applicable, the GDPR by any third parties. Your personal information will only be disclosed to third parties with your consent, to prevent a serious public threat, or as required by law.

 

It’s important that the personal information we hold about you is accurate and up to date. Please inform us of any changes. You are legally entitled to access and request corrections to your personal information. Please contact us to do so.

 

If we were to sell or transfer the business, we reserve the right to transfer your personal information, ensuring the new owner will be bound by this privacy statement.

 

Storing Your Personal Information

We will securely store your personal information and retain it only for as long as necessary, or as required by law.

 

We may use specialised agencies to store or destroy your personal information on our behalf and will ensure they comply with the Privacy Act 2020 and, where applicable, the GDPR.

 

While we have safeguards in place to protect your information, the inherent nature of the internet means we cannot guarantee security. By providing your personal information to us, you accept this risk, and we will not be liable for any unauthorised use or disclosure of your personal information. However, we will inform you of any notifiable privacy breaches.

 

You are entitled to:

- Access your personal information; and/or

- Request that your personal information be corrected or erased.

 

Please contact us if you would like to do so.

 

Complaints

If you have any concerns or complaints about this privacy statement, you can contact us, and we will address your concerns as promptly as possible, in accordance with the Privacy Act 2020 and, where applicable, the GDPR.

 

Alternatively, you can file a complaint with the Privacy Commissioner.

 

Contact

If you would like to access or correct your personal information, file a complaint, or have any questions regarding this privacy policy, please contact us via the website or at hansen.builderz@gmail.com.

 

Changes to This Privacy Policy

Please note, we may update this privacy policy from time to time to reflect changes in our business or legal requirements.